John Williams

MongoDB

Acting Lead Technical Writer, Cloud • September 2019 — present

• Set priorities, reviewed work, provided career growth guidance, and managed projects for three direct reports
• Wrote documentation for MongoDB products, including MongoDB Atlas, the MongoDB Enterprise Kubernetes Operator, and the database server
• Used Terraform and Ansible to script the deployment of a disposable MongoDB Ops Manager instance for the docs team
• Wrote Python script to scrape live MongoDB Atlas REST API documentation to facilitate OpenAPI annotations
• Annotated Java web services using swagger-core to generate REST API reference at build time
• Interviewed candidates and mentored new hires and other teammates

CognitiveScale, Inc.

Senior Technical Writer • January 2019 — June 2019

• Embedded within the engineering team to document new features for an AI development platform
• Collaborated with DevOps and QA to write instructions for deploying to private and hybrid clouds
• Led user acceptance testing of information architecture redesign
• Prioritized content updates using data from Google Analytics
• Created Go templates with Hugo to automatically generate reference documentation at build time
• Improved build pipelines by adding broken link checking
• Assisted team lead with scrum master duties

Oracle America, Inc.

Principal User Assistance Developer • January 2012 — December 2018

• Led documentation projects for on-premises and cloud (PaaS) integration and API management enterprise software
• Developed hands-on lab materials for beta and customer events
• Mentored peers on REST API and tutorial content development
• Managed team environments, automating builds using Postman collections and custom JavaScript
• Developed team processes on REST API content development and publishing content as part of a continuous delivery process

• Markdown, Restructured Text, Static site generators, HTML, CSS, JavaScript, XML, DITA, and OpenAPI 2.0 and 3.0
• Arbortext, oXygen, and Adobe FrameMaker authoring tools
• Git, Subversion, and SDL LiveContent Architect version control and content management systems
• Python
• Windows, Mac OS, and Linux
• Amazon Web Services, Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure cloud platforms